Pre-Arrival Info

What to Pack

Packing for a vacation can be a tedious task! Let us help. Here is a quick list of what is provided and suggestions of what to bring when traveling to Massanutten.

Condo Vacations

The Resort Provides

• Kitchen Linens (2 dishcloths, 2 dish towels, 2 potholders)
• Bed Linens
• Towel sets (based on maximum occupancy)
• A Complimentary Starter Pack that includes:
• Bath Soap
• Dishwasher Detergent
• Paper Towels
• Dishwashing Soap
• Trash Liners
• The resort can also provide pack and play cribs and highchairs - subject to fees and availability.

Hotel Vacations

All rooms include coffee makers, refrigerators, flat-screen TV, cable, telephone, balcony, and sitting area.

Items to Bring

• Coffee Filters
• Bath Tissue
• Bath Soap
• Paper Towels
• Trash Liners
• Laundry Detergent
• Pool Towels
• Salt & Pepper

We’ve also created the Ultimate Massanutten Vacation Packing List for your convenience.
Click here to download a printable version.

Forgot something? No problem! The Market at Massanutten Station and the General Store are both on-site and offer groceries, health and beauty aids, souvenirs and other essentials. Also, with Store2Door delivery service, you can have us do the shopping for you!

Rental Policies

• Condo rooms sleep up to 12 occupants and offer a choice of bed sizes.
• All condo rooms include flat screen TV, cable, telephone, balcony, and sitting area.
• Some accommodations have a full kitchen.
• All condo rentals require a two night minimum stay.
• You may access the facilities prior to check-in by pre-registering with the Front Desk.
• All rental accommodations are subject to a daily Resort Use Fee.
• For accessibility requests, please contact the Rentals Department at 540.289.4952.
• Resort Smoking Policy: All of our accommodations are smoke free. Smoking is strictly prohibited. A $250 fee will be charged to those who violate this policy. Smoking is allowed on the patio. You must close patio door when smoking outside. Please properly dispose of your cigarettes and cigars.
• Service Animals: "Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. Service animals may be identified at check-in. Questions regarding service animals, pets, and boarding options may be directed to 540.289.4904 option 2. If you are not sure if you have a service animal, please call this number prior to your visit.
• Emotional Support Animals: Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules). Questions regarding service animals, pets and boarding options may be directed to 540.289.4904 option 2.
• Pet Policy: Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo unit. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. The Pet Policy is linked here and you can request approval here. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a unit and common areas if a non-approved pet is identified in any unit or in the Resort.
• For a list of Massanutten Resort Rules & Regulations, please view rules & regulations page.
• Reservations and check-ins cannot be made by or for persons under 21 years of age. Only persons listed on the reservation may check in to the condo.
• Rent must be paid in full at the time of check-in.
• Front Desk/Check-In Information: Please call our main switchboard at 540.289.9441 or email frontdesk@massresort.com your questions.

Payment Information

• Rent must be paid in full at the time of check-in.
• If you cancel your reservation within 7 days of your scheduled arrival date you will be refunded the lodging total minus a $75 per room cancellation fee.
• If you do not show for your reservation on the scheduled day of check-in you will forfeit the remainder of your reservation.
• No refunds are given for early departures, no-shows, or unused package items. Repeat cancellations or no-shows are subject to additional terms.

Resort WiFi

• Massanutten Resort offers complimentary WiFi internet access in most condos, hotels, and common areas! Massanutten Condo WiFi offers 40 mbps download & 10 mbps upload speeds on unlimited devices. Public WiFi internet access is also available at the Business Center at Massanutten Station.
• Massanutten Resort is solely responsible for connectivity issues. Should you experience connectivity issues, please call maintenance at 540.289.4943 or resort ext 5304.

How to connect to the Massanutten Condo WiFi

1. Establish a wireless connection to“Complimentary” in your network connections.
2. Select your internet browser and agree to terms and conditions to connect.

TERMS OF USAGE
Massanutten Resort provides wireless internet (WiFi) for registered guests while staying at the resort and/or using our amenities. You acknowledge, on behalf of yourself and each individual in your party (“You”), that this wireless network is designed specifically for basic email and web browsing and it does not provide any encryption or secured access to the internet in any way, shape or form. You agree to exercise caution when connecting your device(s) (i.e. laptop, tablet, phone, and game system) to the WiFi network because You understand there is a risk that unauthorized persons might potentially access your device and compromise the security of the information You might have stored therein.

Check-In/Out

Check-In

Rent must be paid in full at the time of check-in.

RCI Reservations: If you wish to allow someone other than the guest name listed on your RCI reservation to check-in, you must contact RCI at 317.508.8000 (Weeks), 317.805.9941 (Points), or access your RCI account at www.rci.com to purchase a RCI Guest Certificate. Massanutten is unable to accept any other form or check-in authorization.

Massanutten Timeshare Owners: Please refer to your Owners Billboard at owners.massresort.com.

Check-In Times

• 4:00 pm - Shenandoah Villas, Eagle Trace, Summit (owners)
• 5:00 pm - Woodstone & Regal Vistas (owners), All Rentals
• 6:00 pm - All RCI Reservations

Please note your printed check-in time on your reservation confirmation. Due to high seasonal occupancy, if you arrive before the printed check-in time, there is no guarantee that your room will be ready. We aim to provide clean and comfortable accommodations to all of our guests and we cannot wait to welcome you to Massanutten Resort. Arriving late?Click here.

Check-In Locations

North Lobby

• Eagle Trace & Woodstone (owners & RCI reservations)
• Summit (Friday & Sunday reservations)
• The North Lobby located in the Woodstone Building at 1822 Resort Drive, Massanutten, VA 22840.
• Hours: Open 24 hours a day

South Lobby

• Shenandoah Villas & Regal Vistas (owners & RCI reservations)
• Summit (Saturday reservations)
• All Massanutten Resort Hotels & Rentals
• The South Lobby is located in the Woodstone Building at 1816 Resort Drive, Massanutten, VA 22840.
• Hours: Closed

Check-Out

• Check-out is promptly at 10 am. Please vacate your unit before 10 am to avoid a late fee.
• Express check-out is now available if you do not wish to do so at the Front Desk, or if you would like to check-out early. Just before you close the door, please text “Check Out” to 888.984.4342. Shortly after you will receive a confirmation text message stating your reservation is complete. Please place your keys on the counter.
• Guests may also drop your keys at the express check-out boxes located at the General Store, The Market at Massanutten Station, in the North Lobby, or the South Lobby.
• Guests staying at Regal Vistas must return your keys to the drop box and leave the garage door remote in the garage on the hook.
• To view the condo departure checklist, download the pdf here.

Map & Directions

Feel free to email or call ahead! Using directions from online mapping services or GPS navigation systems may result in routes that traverse closed or non-existent roads.

Tip: When using Google Maps, be sure to enter 'Massanutten Resort' as your end-destination (instead of Massanutten, Virginia).

If you have any questions about directions to Massanutten Resort,® please contact us at 540.289.9441. Our front desk is open 24 hours per day, 7 days per week: 540.289.9441, option 0.  

Wondering about road conditions and closures? Be sure to check official transportation sites, no matter where you're coming from.

• Virginia
• Washington, D.C.
• Maryland
• Pennsylvania
• North Carolina
• West Virginia
• Tennessee
• Ohio

View Resort Map Here

 Click on each name to view the condo map.

Concierge Services

Our dedicated concierge team is ready to assist you in a variety of ways!

Please connect with us prior to your stay or visit us at the Woodstone North Lobby once you are onsite. We would be glad to help you plan your vacation at Massanutten, offer information about local area attractions, and serve up wonderful restaurant recommendations.

Hours

Mon - Thu 9 am - 5 pm | Fri, Sat & Sun 9 am - 9 pm

Phone

540.289.4978

E-mail

info@massresort.com

Mail

USPS
Massanutten Activities Department
P.O. Box 1227
Harrisonburg, VA 22803

UPS/FEDEX
Massanutten Activities Department
1822 Resort Drive
Massanutten, VA 22840

Guests with Disabilities

Massanutten is committed to making its facilities accessible to all guests, including those with disabilities (within the limits of safety). Guests with disabilities are encouraged to notify Reservations of special needs at the time reservations are made and to contact Concierge Services in advance for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met. If a guest's disability is not obvious, we may ask whether an accommodation is required because of a disability.

Concierge Services

Guests with disabilities are encouraged to contact Concierge Services for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met. 

540.289.4978  |  info@massresort.com

Amenities

When planning your activities at Massanutten, consider whether your visit to any of our amenities will require accommodations, and notify Concierge Services at the earliest date possible.

Aquatic Facilities

Our aquatic facilities offer ramps and/or chair lifts to get into the pools. Accessible public restrooms are situated throughout the Resort.

Food Allergies

Our restaurants can cater to your specific food allergy. Call Chef Michael Ritenour at 540.437.3372 or chef@massresort.com to discuss custom food options to fit your needs.

Golf Accessibility

Golf carts "under flag" are permitted on the Woodstone Meadows Golf Course and on the Mountain Greens Golf Course.

Hearing Accommodations

Complimentary house phones (for local calls) are available in most public areas throughout the resort. They are accessible to guests using wheelchairs, and many are equipped with volume control. Text Telephone Devices (TTD) and a Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some units at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.

If you are reading this in preparation for your visit, and you require sign language interpretation, we will put forth our best efforts to provide it, with advance notice. Contact Concierge Services at info@massresort.com to make a request. If a sign language interpreter is not available, Concierge Services will attempt to make other suitable and reasonable arrangements.

Medical Equipment & Supplies

Guests should come prepared with any medical equipment they may need, including oxygen tanks. The resort does not have medical equipment available for rent. For names of local companies which may be able to make arrangements for equipment rental, please contact Concierge Services.

If you are planning to ship medical equipment to the resort, you must coordinate shipping with your medical equipment provider. Massanutten Resort cannot accept equipment deliveries prior to the date of your arrival. You must also make prior arrangements through your provider to pick up the equipment from your condo no later than 10:00 am on the date of your check-out. The resort is not responsible for the safekeeping of the equipment or any damages incurred. Penalty fees may be applied to your account if the equipment is delivered prior to your check-in date or not picked-up by 10:00 am of your check-out date. Please call the Front Desk manager with any questions at 540.289.9441.

Other Power-Driven Mobility Devices (OPMDs)

Other Powered Mobility Devices (OPMDs) include a range of devices used by individuals with disabilities as their mobility device of choice, such as Segways and golf carts. For reasons of safety, OPMD use:

• Must be at a safe speed given the location and circumstances
• May be limited by Resort staff if a particular use or circumstance is perceived to create a safety hazard for you or others

Parking Accessibility

Accessible parking is provided throughout the resort for guests with a valid Disabled Person placard or license plate.

Restroom Accessibility

Accessible public restroom facilities are situated throughout the resort.

Service Animals

"Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. Service animals may be identified at check-in. Questions regarding service animals, pets, and boarding options may be directed to 540.289.4908 ext. 2. If you are not sure if you have a service animal, please call this number prior to your visit.

Emotional Support Animals

Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules). Questions regarding service animals, pets and boarding options may be directed to 540.289.4908 ext. 2.

Pet Policy

Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo unit. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. The Pet Policy is linked here and you can request approval here. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a unit and common areas if a non-approved pet is identified in any unit or in the Resort.

Adaptive Ski Instruction

Massanutten Adaptive Ski School (M.A.S.S.) is in partnership with Therapeutic Adventures, Inc. and is dedicated to introducing challenged individuals to winter sports activities. The focus of M.A.S.S. is to provide adaptive alpine instruction, helping individuals of all ages overcome a variety of challenges. With more than 25 years of continuous operation, M.A.S.S. has served rehabilitation centers, disabled veterans, therapeutic recreation and special education programs, groups, and private individuals.

Therapeutic Adventures, Inc. is the premier provider of adaptive outdoor programs and specialty therapeutic services for persons of all ages with different abilities, (physical and developmental) disabilities, chronic health impairments and other special health needs.

For more information on Therapeutic Adventures
Visit www.TAonline.org or email adaptive.guide@gmail.com
434.981.5834 (This number is specifically for disabled and challenged ski requests.)
540.289.4954 (Please call this number for general ski and lesson inquiries.)

Spa Accessibility

The Spa at Massanutten is accessible to guests with disabilities. Our reception team will be happy to assist guests with the planning of their spa experience. Please call 540.289.4040 for further information.

Condo Accessibility

Condo with accessibility features are available through the regular reservation service on a first-come, first-served basis. Please make your reservation as early as possible and specify the accessible features that are needed so the appropriate condo or equipment can be reserved.

Visual Accommodations

Restaurants at the resort are equipped with braille and large-print menus.

A Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some condos at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.

At all locations, employees of the resort are happy to read information and instructions to guests, upon request. Guests must have a companion or resort employee read safety instructions and directions to them prior to using those amenities, features, and facilities, or must receive the information in some alternative format.

Website Accessibility

Massanutten Resort is proud to maintain a website with accessible features including:

• Consistent and clean layouts for content and navigation through all pages
• Clear and consistent language
• Sufficient color contrast for text and images
• Designed with valid HTML
• Alt tags are available on each photo
• Mobile website uses CSS and HTML with clear, concise language
• Large print format by using the A- or A+ function located on each page of our site
• If you have any issues accessing our website, please call 800.207.6277.

Resort Rules & Regulations

1. Smoking Policy: All of our accommodations are smoke free. Smoking is strictly prohibited. A $250 fee will be charged those who violate this policy. Smoking is allowed on the patio. You must close patio door when smoking outside. Please properly dispose of your cigarettes and cigars.
2. Quiet Times: Noise audible outside of a Unit is prohibited from 11:00 pm until 7:00 am. No occupant shall disturb or permit to be disturbed any other occupant’s quiet enjoyment of a Unit. Nor may an occupant interfere with the rights, comfort, or convenience of any other Owner or Guest.
3. Causing Harm to Others: No occupant can take actions that cause or are intended to cause harm or offense to other guests (including noise, gestures, statements, smells, physical contact or threats).
4. Right of Way: The common elements, including without limitation, the common areas, roads and walkways in the unit shall not be obstructed nor shall any occupant interfere with the right of any other person to use the unit. No bicycles, scooters, baby carriages, or similar vehicles, or toys or other personal articles shall be allowed to stand or remain in any common element.
5. Service Animals: "Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. Service animals may be identified at check-in. Questions regarding service animals, pets, and boarding options may be directed to 540.289.4904 option 2. If you are not sure if you have a service animal, please call this number prior to your visit.
6. Emotional Support Animals: Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules). Questions regarding service animals, pets and boarding options may be directed to 540.289.4904 option 2.
7. Pet Policy: Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo unit. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. The Pet Policy is linked here and you can request approval here. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a unit and common areas if a non-approved pet is identified in any unit or in the Resort.
8. Illegal Substances: No drugs or controlled substances may be possessed within the unit or Resort without a doctor’s prescription.
9. Public Intoxication: Public intoxication by alcohol or other controlled substance is strictly prohibited.
10. Weapons: No weapons of any kind are authorized in common areas or public facilities on Resort Property. Guests with concealed firearms permits are to place firearm in their locked vehicle. Occupants in possession of a weapon for hunting must have a current hunting license and a nearby property owner’s permission to hunt. Weapons intended for hunting must be registered with Resort Security.
11. Flammable Substances: No occupant shall use or permit in a Unit any inflammable oils or fluids such as gasoline, kerosene, naphtha, or benzene, or other explosives or articles deemed extra hazardous to life, limb, or property. 
12. Damage to Property: No damage to a Unit, common area, or other real or personal property of Association, Managing Agent, Developer, or related entities (“Resort Properties”) shall be caused by any act or omission of an occupant. All costs of restoring a Unit, Common Area or Resort Property to its condition prior to occupancy or use, including all cleaning beyond normal wear and tear, repair or replacement of property, painting, disinfection, fumigation or other sanitizing  shall be charged to and paid by the Owner responsible for the damage. 
13. Unit Décor: No Unit or other improvement within the unit shall be decorated by an occupant. 
14. Unit Defacement: No occupant is allowed to put his name on the Unit or in any way deface the same.
15. Water Usage: Water shall not be left running for any unreasonable or unnecessary length of time. Electricity shall not be wasted. Ovens and stoves may not be left on and unattended.
16. Parking: No occupant may use any parking space or area in an unauthorized manner. Assigned parking shall be respected in every respect.
17. Drone Policy: Massanutten Resort® prohibits the operation or use of unmanned aerial systems, or drones, by anyone - including recreational users and hobbyists - without the prior written authorization from the Resort. This prohibition includes drones used for photographing, filming or videotaping, as well as any drone use by media or journalists operating above or within Massanutten Resort® boundaries. This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries. Click here to read our full drone policy.
18. Massanutten Gold Card Owners: You must show your current Gold Card photo ID card to receive discounts and to access the Woodstone Recreation Center and Massanutten Fitness & Rec Club areas. Gold Card Holders who have not had a photo ID card made in five or more years should stop by the ID Center at the Market at Massanutten Station, for a new card. View ID Center hours here. By requiring Gold Card Owners to have and to show ID, Massanutten protects the investment you have in your vacation experience.
    If you have not received or have misplaced your permanent Gold Card photo ID, the red temporary ID(s) given at check-in are valid for 48 hours only.
19. Persons Visiting Through RCI: (including visiting/renting Massanutten Owners) will automatically receive a recreation pass allowing access to our private Resort-owned pools and recreation areas.
20. Mountainside Owners: Please go to the Mountainside Welcome Center for your photo ID. Photos for IDs are taken Monday - Thursday, 10 am - 3 pm and Friday - Sunday 10 am - 2 pm. Hours may vary by season.
21. Resort Guests & All Non-Gold Card Owners: If you are not a Gold Card Owner and would like to know more about our resort and how you can qualify for Gold Card discounts, please call resort extension 65112 or 540.289.4006.
22. No occupant may violate any local, state or federal law, ordinance, regulation, statute, rule, or other restriction or requirement.
23. Resort and its staff reserve the right to enter your room for any purposes including, but not limited to, performing maintenance and repairs or checking on the safety and security of guests and property. When not time-sensitive, resort staff will endeavor to provide advance notice.
24. Signs: All signs within the Resort, including its amenities such as gyms, pools, ski slopes and adventure attractions that require or restrict any activity have the full force of these Rules, and their violation constitutes a violation of these Rules.
25. Notices: All notices, rules, codes of conduct, and terms of use published in Massanutten Resort® documents (such as check-in documents and/or within individual amenities or activities) that require or restrict any activity have the full force of these Rules, and their violation constitutes a violation of these Rules.
    
26. No Soliciting, Flyers, Pamphlets or Other Advertising: You are prohibited from attempting to sell or market goods or services including time-share estates and tickets to amenities within Massanutten Resort®. All soliciting, door to door sales, flyers and pamphlets are strictly prohibited.
27. All rules of Massanutten Resort®, now in effect or as amended from time to time, are incorporated hereby by reference. The violation of any rule of Massanutten Resort® shall be deemed a violation hereof. 
28. For hours of operations, please visit our hours webpage here.