Guests with Disabilities
Massanutten is committed to making its facilities accessible to all guests, including those with disabilities (within the limits of safety). Guests with disabilities are encouraged to notify Reservations of special needs at the time reservations are made and to contact Concierge Services in advance for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met. If a guest's disability is not obvious, we may ask whether an accommodation is required because of a disability.
Concierge Services
Guests with disabilities are encouraged to contact Concierge Services for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met.
540.289.4978 | info@massresort.com
Amenities
When planning your activities at Massanutten, consider whether your visit to any of our amenities will require accommodations, and notify Concierge Services at the earliest date possible.
Aquatic Facilities
Our aquatic facilities offer ramps and/or chair lifts to get into the pools. Accessible public restrooms are situated throughout the Resort.
Food Allergies
Our restaurants can cater to your specific food allergy. Call Chef Michael Ritenour at 540.437.3372 or chef@massresort.com to discuss custom food options to fit your needs.
Golf Accessibility
Golf carts "under flag" are permitted on the Woodstone Meadows Golf Course and on the Mountain Greens Golf Course.
Hearing Accommodations
Complimentary house phones (for local calls) are available in most public areas throughout the resort. They are accessible to guests using wheelchairs, and many are equipped with volume control. Text Telephone Devices (TTD) and a Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some units at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.
If you are reading this in preparation for your visit, and you require sign language interpretation, we will put forth our best efforts to provide it, with advance notice. Contact Concierge Services at info@massresort.com to make a request. If a sign language interpreter is not available, Concierge Services will attempt to make other suitable and reasonable arrangements.
Medical Equipment & Supplies
Guests should come prepared with any medical equipment they may need, including oxygen tanks. The resort does not have medical equipment available for rent. For names of local companies which may be able to make arrangements for equipment rental, please contact Concierge Services.
If you are planning to ship medical equipment to the resort, you must coordinate shipping with your medical equipment provider. Massanutten Resort cannot accept equipment deliveries prior to the date of your arrival. You must also make prior arrangements through your provider to pick up the equipment from your condo no later than 10:00 am on the date of your check-out. The resort is not responsible for the safekeeping of the equipment or any damages incurred. Penalty fees may be applied to your account if the equipment is delivered prior to your check-in date or not picked-up by 10:00 am of your check-out date. Please call the Front Desk manager with any questions at 540.289.9441.
Other Power-Driven Mobility Devices (OPMDs)
Other Powered Mobility Devices (OPMDs) include a range of devices used by individuals with disabilities as their mobility device of choice, such as Segways and golf carts. For reasons of safety, OPMD use:
- Must be at a safe speed given the location and circumstances
- May be limited by Resort staff if a particular use or circumstance is perceived to create a safety hazard for you or others
Parking Accessibility
Accessible parking is provided throughout the resort for guests with a valid Disabled Person placard or license plate.
Restroom Accessibility
Accessible public restroom facilities are situated throughout the resort.
Service Animals
"Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. Service animals may be identified at check-in. Questions regarding service animals, pets, and boarding options may be directed to 540.289.4908 ext. 2. If you are not sure if you have a service animal, please call this number prior to your visit.
Emotional Support Animals
Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules). Questions regarding service animals, pets and boarding options may be directed to 540.289.4908 ext. 2.
Pet Policy
Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo unit. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. The Pet Policy is linked here and you can request approval here. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a unit and common areas if a non-approved pet is identified in any unit or in the Resort.
Adaptive Ski Instruction
Massanutten Adaptive Ski School (M.A.S.S.) is in partnership with Therapeutic Adventures, Inc. and is dedicated to introducing challenged individuals to winter sports activities. The focus of M.A.S.S. is to provide adaptive alpine instruction, helping individuals of all ages overcome a variety of challenges. With more than 25 years of continuous operation, M.A.S.S. has served rehabilitation centers, disabled veterans, therapeutic recreation and special education programs, groups, and private individuals.
Therapeutic Adventures, Inc. is the premier provider of adaptive outdoor programs and specialty therapeutic services for persons of all ages with different abilities, (physical and developmental) disabilities, chronic health impairments and other special health needs.
For more information on Therapeutic Adventures
Visit www.TAonline.org or email adaptive.guide@gmail.com
434.981.5834 (This number is specifically for disabled and challenged ski requests.)
540.289.4954 (Please call this number for general ski and lesson inquiries.)
Spa Accessibility
The Spa at Massanutten is accessible to guests with disabilities. Our reception team will be happy to assist guests with the planning of their spa experience. Please call 540.289.4040 for further information.
Condo Accessibility
Condo with accessibility features are available through the regular reservation service on a first-come, first-served basis. Please make your reservation as early as possible and specify the accessible features that are needed so the appropriate condo or equipment can be reserved.
Visual Accommodations
Restaurants at the resort are equipped with braille and large-print menus.
A Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some condos at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.
At all locations, employees of the resort are happy to read information and instructions to guests, upon request. Guests must have a companion or resort employee read safety instructions and directions to them prior to using those amenities, features, and facilities, or must receive the information in some alternative format.
Website Accessibility
Massanutten Resort is proud to maintain a website with accessible features including:
- Consistent and clean layouts for content and navigation through all pages
- Clear and consistent language
- Sufficient color contrast for text and images
- Designed with valid HTML
- Alt tags are available on each photo
- Mobile website uses CSS and HTML with clear, concise language
- Large print format by using the A- or A+ function located on each page of our site
- If you have any issues accessing our website, please call 800.207.6277.