Rental Policies

  • Condo rooms sleep up to 12 occupants and offer a choice of bed sizes.
  • All condo rooms include flat screen TV, cable, telephone, balcony, and sitting area.
  • Some accommodations have a full kitchen.
  • All condo rentals require a two night minimum stay.
  • You may access the facilities prior to check-in by pre-registering with the Front Desk.
  • All rental accommodations are subject to a daily Resort Use Fee.
  • For accessibility requests, please contact the Rentals Department at 540.289.4952.
  • Resort Smoking Policy: All of our accommodations are smoke free. Smoking is strictly prohibited. A $250 fee will be charged to those who violate this policy. Smoking is allowed on the patio. You must close patio door when smoking outside. Please properly dispose of your cigarettes and cigars.
  • Service Animals: "Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. Service animals may be identified at check-in. Questions regarding service animals, pets, and boarding options may be directed to 540.289.4904 option 2. If you are not sure if you have a service animal, please call this number prior to your visit.
  • Emotional Support Animals: Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules). Questions regarding service animals, pets and boarding options may be directed to 540.289.4904 option 2.
  • Pet Policy: Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo unit. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. The Pet Policy is linked here and you can request approval here. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a unit and common areas if a non-approved pet is identified in any unit or in the Resort.
  • For a list of Massanutten Resort Rules & Regulations, please view rules & regulations page.
  • Reservations and check-ins cannot be made by or for persons under 21 years of age. Only persons listed on the reservation may check in to the condo.
  • Rent must be paid in full at the time of check-in.
  • Front Desk/Check-In Information: Please call our main switchboard at 540.289.9441 or email frontdesk@massresort.com your questions.
 
Payment Information
  • Rent must be paid in full at the time of check-in.
  • If you cancel your reservation within 7 days of your scheduled arrival date you will be refunded the lodging total minus a $75 per room cancellation fee.
  • If you do not show for your reservation on the scheduled day of check-in you will forfeit the remainder of your reservation.
  • No refunds are given for early departures, no-shows, or unused package items. Repeat cancellations or no-shows are subject to additional terms.

 

Resort WiFi
  • Massanutten Resort offers complimentary WiFi internet access in most condos, hotels, and common areas! Massanutten Condo WiFi offers 40 mbps download & 10 mbps upload speeds on unlimited devices. Public WiFi internet access is also available at the Business Center at Massanutten Station.
  • Massanutten Resort is solely responsible for connectivity issues. Should you experience connectivity issues, please call maintenance at 540.289.4943 or resort ext 5304.

How to connect to the Massanutten Condo WiFi

  1. Establish a wireless connection to“Complimentary” in your network connections.
  2. Select your internet browser and agree to terms and conditions to connect.

TERMS OF USAGE
Massanutten Resort provides wireless internet (WiFi) for registered guests while staying at the resort and/or using our amenities. You acknowledge, on behalf of yourself and each individual in your party (“You”), that this wireless network is designed specifically for basic email and web browsing and it does not provide any encryption or secured access to the internet in any way, shape or form. You agree to exercise caution when connecting your device(s) (i.e. laptop, tablet, phone, and game system) to the WiFi network because You understand there is a risk that unauthorized persons might potentially access your device and compromise the security of the information You might have stored therein.

back to Pre-Arrival Info